Frequently Asked Questions

Find answers to your questions about the Matterport Pro2 3D Camera and Immersive Media System.

A Matterport Space is a complete, three-dimensional representation of a real-world location created from 2D (RGB) imagery and 3D data from the Matterport Pro or Pro2 3D Camera. A Matterport Space can be navigated on a desktop or mobile web browser, and in virtual reality through a Samsung Gear VR, Google Cardboard, or Google Daydream.

Combined with seamless hosting and our web player called 3D Showcase, Matterport Spaces create a complete 3D media ecosystem for businesses to leverage 3D models of real places for many purposes — property marketing, construction, facilities management, and news/entertainment.

The Matterport 3D Media Platform is a full-stack, end-to-end 3D content creation and distribution platform. It enables anyone to easily capture, edit, and share 3D models of real-world places.

Our platform includes the Matterport Pro2 3D Camera ($3995) and Matterport Cloud service plan (starting at $49/month). With a Matterport Cloud subscription, you get access to:

  • Powerful 3D data processing pipeline
  • Tools to enhance, embellish, and enrich your Matterport Space (Workshop)
  • Matterport Capture app for iPad (to operate the Matterport Pro2 3D Camera)
  • Fully hosted, embeddable web player (3D Showcase)
  • Offline access to all of your Spaces via 3D Showcase for iOS
  • Additional services like 2D Schematic Floor Plans ($14.99/Space), virtual reality, and more!

You can still experience Matterport Spaces on web or mobile without a camera or cloud plan:

The Matterport Cloud is a powerful platform for processing 2D and 3D data into interactive 3D environments, hosting/editing/organizing your Spaces, and sharing them with the world.

By subscribing to a Matterport Cloud Plan, you get access to:

  • Powerful vision processing algorithm that takes care of everything from 3D alignment to white balancing
  • Fast, reliable hosting so your Spaces are available anywhere and load quickly, even on mobile devices
  • 3D Showcase web player, constantly updated with enhanced features and kept compatible with all major browsers
  • Workshop editor to refine your Spaces, add tags and labels, create guided tours, and collect 2D snapshots for galleries
  • Cloud account and Space management portal to manage users and privacy

For a complete system overview, see the Cloud User Guide.

Yes!

Depending on your needs, you can use a 3D Space to generate 2D print and digital photography, video, and more.

If you’re familiar with 3D modeling software, you can also download an OBJ file with the 2D/3D data. Construction and engineering customers can also export colored, registered point clouds and reflected ceiling plans via our beta program.

We are always working on new innovations and advancements to help our customers get greater value from our platform and their Matterport Pro2 3D Camera. These can be innovations in hardware (the technology of capturing a location) or software (processing the raw data into a useful, realistic 3D Space).

By offering a SaaS (software as a service) solution, we can make frequent updates to the infrastructure and code that benefits all of our customers, with little customer action at all. With a SaaS solution, Matterport can make new features and bug fixes available to everyone without having customers go through an upgrade process. New features and functionality are frequently backwards-compatible with Matterport Spaces that you have already created.

There are two ways that anyone can start generating immersive 3D content with Matterport.

1) You can either purchase a Matterport Pro2 3D Camera and Cloud Plan and create and manage your own content (a great solution if you’re creating many Spaces, manage many properties, or want to provide scanning as a service)

2) You can hire a local Matterport Service Partner to scan locations for you. We do not set pricing for our Service Partner Network. Members typically charge based on square footage and local market rates for visual media. Fill out this form to get an obligation-free quote >

The ideal solution depends on your use case - and we’re happy to help you decide! Reach out >

Matterport Service Partners are third-party companies who independently charge their own rates based on their local markets. To be connected with a local Matterport Service Partner, please fill out this form.

The Matterport Pro2 3D Camera has a warranty for one year under normal use. For warranty details, please refer to the Terms of Sale.

Creating a Matterport Space is easy with the Matterport Pro2 3D Camera:

  1. Mount the Matterport Pro2 3D Camera on a tripod. Connect your iPad to the camera's internal WiFi network.
  2. In the Capture app on the iPad, press Scan. The camera will automatically rotate 360 degrees. Each scan takes about 60 seconds to complete. This includes scan, transfer, and alignment.
  3. When the scan is complete, you’ll see a top-down preview in the app. This shows you what you’ve already scanned. Black areas are places you should scan more to “fill in” the 3D data.
  4. Once you’ve scanned the entire property, connect your iPad to the internet and upload to Matterport Cloud for processing.
  5. In a few hours, your complete, immersive 3D Space will be in your account, ready to edit (set Start Position, add Mattertag ™ Posts, create a Highlight Reel, etc). You can also share it by embedding on your website, sharing a URL to social channels, or share on your MLS, or send to your colleagues directly.

Learn more about how to scan your first model.

No! You do not need to be a professional photographer or technician to use it — the Matterport Pro2 3D Camera is designed to be easy to use for all.

Learn how to use the Matterport Pro2 3D Camera with ten easy steps or watch an easy how to scan video.

Unlike typical photography, no special lighting is required with the Matterport Pro2 3D Camera. We use high dynamic range (HDR) to balance light levels so the Space looks balanced and consistent.

Our completely automated vision processing pipeline also performs white balancing, color correction, and automatic panorama stitching so no image post-processing is required on your part.

Yes!

The Matterport Pro2 3D can capture exterior areas with 360° Views. 360° Views are spherical 2D panorama images that users can view in all different directions. 360° Views can be seen through 3D Showcase along with the rest of your 3D Space. However, a 360º View is not aligned like a normal scan.

Because direct sunlight can interfere with a normal 3D Scan, we recommend using 360° Views for outdoor or sunny areas. Learn more about 360° Views.

Creating 3D Scans while outside (such as creating a path to a guest house) is not supported. However, some Matterport users have had success scanning gardens and patios when there is no direct sunlight (such as at dawn or dusk). Learn more.

A typical residential house takes about 50 scans and 450 MB of space on your iPad. Once a scan job is uploaded to our servers for processing, you can delete it from your iPad. However, we recommend keeping the scan data as long as possible in case you need to add scans or change markings and then reupload.

We recommend you purchase the biggest iPad (most amount of storage) that you can.

Learn more about when to delete scan data.

To operate the Matterport Pro2 3D Camera, you will need a supported iPad with enough storage for all the models you create.

You will also need a tripod suitable to hold 10 lb (4.5 kg), and a compatible quick release clamp (the camera comes with a built-in quick release plate).

We also recommend a camera carrying bag, but it is not required.

Learn more about necessary equipment.

On average, it takes about 38 minutes to scan a typical 2,000 square feet (186 meters squared) single-family home with the Matterport Pro2 3D Camera.

Scan time can vary based on (1) the complexity of the property and (2) your intended use of the 3D space. Both of these factors influence how many scans you should take, which in turn means how long you spend on-site.

For example, heavily occluded spaces like MEP (Mechanical, Electrical, Plumbing) rooms require more dense scanning to gather lots of 3D data. Wide open commercial real estate spaces like an empty factory take less scans, but have their own unique set of problems.

Learn more about how long it takes to scan.

Matterport models up to 200 scans can be processed successfully. This is more than enough for most residential properties — 200 scans can typically cover about 10,000 square feet (930 meters squared).

Models larger than 200 scans can be uploaded, but are not guaranteed to process successfully. Learn more.

For large properties (such as multiple floors of a commercial building) divide into regions and create a separate Matterport model for each region. Then link the regions together to create a cohesive navigation experience. Learn more.

For billing purposes, a Standard Space consists of 3 to 100 scans (including 360º Views), and costs $19 to process. You are charged only after you have used up your free monthly processing credit. Matterport Spaces that are 101+ scans (including 360˚ Views) cost $38 to process. However, they are counted as single Spaces for hosting purposes. Learn more.

Scan positions are generally 5 to 8 ft (1.5 m to 2.5 m) apart and within a line-of-sight of a previous scan.

Learn how to scan in 10 steps.

Learn more about best practices when scanning.

No! Unlike 360º photospheres which require manual alignment and manual measurements to create a complete walkthrough experience, Matterport is a completely automated system.

Because we capture real 3D data in addition to 2D photography, we are able to create a complete, finished 3D Space without any manual work at all. This is a quantum breakthrough in 3D capture technology, and sets us apart from “virtual tour” technology based on 2D photography alone.

Yes! You can download an industry-standard OBJ file from any Space. This contains both the 3D mesh and textures from the space.

If you are using your 3D data for modeling, you can also retrieve a colored point cloud generated from your 2D and 3D data.

Download example meshes and point clouds from three different spaces.

There are several ways to get Matterport for your real-world places,. The most effective and economical option depends on your needs.

The Matterport Pro2 3D Camera costs $3395 plus a monthly or annual Cloud Plan subscription. Cloud Plans range from $49 to $149/month, depending on the number of Spaces you create each month. Each new Space incurs a one-time $19 processing fee. However, each Cloud Plan also includes some free processing credits, depending on the plan size.

For example, if you are on the Basic Cloud Plan ($49/month with 3 free Spaces), and you create 5 Spaces in a month, your bill will be $87 ($49 + $19 Processing * 2 Spaces).

Learn more about how Matterport billing works.

See our pricing in £ Great Britain pounds.

Your Cloud Plan determines the number of Spaces you can host at one time. You can get a monthly or annual subscription, and can upgrade at any time. See all of our available cloud plans.

Once you are finished using Spaces, you can delete them from your account so that they no longer count toward your hosting total. If you need to host more than 300 Spaces at a given time, you can contact us to purchase additional a la carte hosting.

Each Cloud Plan comes with a number of Collaborators - users you can add to your account who will be able to do things like upload Spaces for processing, edit Spaces, and create schematic floor plans. See our current plans.

Not everyone who uses your Spaces needs to be a Collaborator. For example, when your Space is set to Public, anyone can view it and visit the Cloud page to download 2D Snapshots.

Typically you only need Collaborator accounts for members of your team, or for clients who want to edit their own Spaces directly.

Yes! In fact, you can use any Matterport Pro2 3D Camera to scan. Just make sure you are logged into the correct Cloud account on your iPad before you upload. Learn more.

Yes! You can change your subscription level at any time. Changes can must be made at least 3 business days before your next billing period to go into effect for that period.

Matterport Workshop is a web application within Matterport Cloud for editing your Matterport Spaces. Here’s a few things you can do in Workshop:

  • Capture 2D photography
  • Create a Highlight Reel and Guided Tour
  • Use Mattertag™ Posts to provide contextual descriptions and link out to additional information or resources
  • Take 3D measurements
  • Refine Spaces for use in virtual reality
  • Add descriptions, contact information, and room labels

For a complete feature list, watch the overview video >

Yes!

Using Matterport Workshop (our 3D media editor) you can capture 2D photography in several resolutions for use in online photo galleries.

If you captured the Space with the Pro2 camera, you can use these 2D snapshots for print purposes too. Check out a sample gallery

Here's some examples of what's possible with just digital-only snapshots.

Yes! With free screen capture software and some simple video editing experience you can create engaging walkthrough videos of your Matterport Space to use for additional marketing. Here's an example:

See more examples.

Learn how to create your own.

Yes!

With Mattertag™ Content, you can annotate your 3D Spaces with helpful descriptions, call-outs, prices, or links to other resources like spec sheets, punchlists, or additional information. These are linked to real points in your 3D model. Learn more about Mattertag ™ Content & Mattertag ™ Posts.

Matterport 3D Showcase works on any browser that supports WebGL - the modern standard for 3D content on the web. To check if your browser supports WebGL, please visit get.webgl.org.

Got issues? Visit the 3D Showcase System Requirements article on the Help Center.

Embed 3D Showcase the same way you embed a YouTube video with a simple iframe. You can add it yourself, or ask your webmaster to add it for you.

Embedding a Space is straightforward and similar to embedding a YouTube video. Here is a sample embed code for a Matterport Space:

<iframe width="650" height="365" src="https://my.matterport.com/show/?m=aSx1MpRRqif" frameborder="0" allowfullscreen></iframe>

And here is the result:

Learn more about embedding a Matterport Space.

Yes! Matterport VR is currently available for free on a variety of virtual reality systems, including:

  • Samsung Gear VR
  • Google Cardboard
  • Google Daydream (through WebVR)

Any new Matterport Space you create can be viewed in virtual reality for free. The vast majority of existing spaces have already been converted into VR as well. Learn more about VR.

Yes, you can order black-and-white Schematic Floor Plans for your Spaces for only $14.99. An account administrator must enable this feature first. Then you can order directly from the Space Detail Page. Learn more about Schematic Floor Plans.

We plan to release a developer platform soon for third-party developers to create applications based on Matterport technology. The developer platform is currently in the early stages of development and we will keep you updated. Contact us to let us know you're interested.

Currently we do not offer a local hosting solution, nor is one on our immediate roadmap. We believe that a SaaS (Software as a Service) model with a centralized cloud hosting strategy is better for both you and for us, since we can offer frequent updates, efficient deployment, and improved support. Because of these benefits, a SaaS solution outweighs the advantages of local hosting.

DIRECT SHIPPING

We sell direct to the United States, Hong Kong, and 14 countries within Europe. Within Europe, we ship to Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, and the United Kingdom. Local taxes, such as VAT, will be applied based on your shipping destination.

If you are in one of the above countries, feel free to place your order directly on buy.matterport.com.


VARs (VALUE ADDED RESELLERS)

For countries not listed above, you can contact a VAR (Value Added Reseller). VARs offer in-country sales, training and support, and direct camera shipments.


FREIGHT FORWARDING SERVICES

For countries not listed above or serviced by a VAR, we suggest the following:

  1. Ship to an address that is in an approved country or is serviced by a VAR.
  2. Use a freight forwarding service such as MyUS.com or Transglobal Express to arrange shipping to your final destination. Note: Matterport has no affiliation with any freight forwarders and cannot guarantee their service or ability to deliver.


CALL OUR SALES TEAM

For additional questions, please call our sales team:

EMEA & International Sales       +44 (0) 20 3874 7580
North & South American Sales       +1 (888) 993-8990

Matterport routinely monitors and complies with the United States Office of Foreign Assets Control (OFAC) with regards to export controls.

On the product side, please update your firmware for the latest functionality and fixes. Pro2 cameras with old firmware (version 1.1.585 or below) may not work in the following countries: 

  • Armenia
  • Bahrain
  • Ecuador
  • Indonesia
  • Sri Lanka
  • Costa Rica
  • El Salvador
Please update your firmware or use a Pro 3D Camera instead. You can also contact our support team if you have an issue with WiFi in other countries.

Please direct questions about shipping rates to your final destination to your chosen freight forwarder. Matterport can only quote shipping to addresses in the US and within the approved countries listed in the first question of this section.

Our shipments do not include export paperwork or customs information required for international shipping. Customers who ship cameras outside the US, or the approved European countries in the first question, will need to act as their own exporter. Therefore, we strongly encourage you to use a professional freight forwarder who has a positive track record of shipping Matterport cameras internationally.

No. The list price does not include shipping (regardless of final destination).

No, the list price of a Matterport camera does not include tax. If applicable, any sales tax or VAT from the local area will be added to the camera price and be included in the invoice.

Any Matterport camera purchase will include a written VAT invoice to your listed shipping destination (your transaction of record). You can also log in to buy.matterport.com to download and print the VAT invoice yourself. Matterport does not charge VAT or provide VAT invoices for orders within the US.

Matterport has a growing network of Value Added Resellers (VARs) in select countries outside the United States. VARs are independent value-added resellers approved by Matterport to promote, import, stock and resell Matterport cameras locally.

Among other services they provide, a VAR in your area can answer questions you may have about Matterport and assist you locally with:

  • Learning more about Matterport technology, products and services
  • Ordering/shipping Matterport Cameras and SaaS Plans
  • Obtaining after-sales customer service

Please check directly with the VAR in your area for their current pricing, promotions and offers.

We are working to expand our network of Matterport Value Added Resellers (VARs) outside the United States. We currently have VARs in Canada, Australia, Europe, and Asia Pacific. Connect with a VAR in your area.

Matterport HQ

352 East Java Drive | Sunnyvale CA 94089

San Francisco

49 Stevenson St, Suite #660 | San Francisco CA 94105

Chicago

414 N Orleans St | Chicago IL 60654

London

3-4 Devonshire Street | W1W 5DT London UK | +44 (0) 20 3874 7580

Matterport Service Partners (MSPs) are third-party service vendors who own their own Matterport camera and use it deliver Matterport 3D and VR Spaces for their client’s properties on a service-for-hire basis. MSPs DO NOT SELL Matterport Pro2 3D cameras.

Example: a real estate agent or brokerage looking to hire a local vendor to create a 3D model of their property should contact an MSP. Connect with a local MSP.

Matterport Value Added Resellers (VARs) are approved third-party importers and resellers of Matterport cameras. VARs sell cameras and SaaS subscriptions. They DO NOT sell services-for-hire.

Example: real estate agents, brokerages and photographers looking to own a Matterport camera and SaaS plan so they can create Matterport 3D and VR Spaces by themselves should contact a VAR. Review our list of VARs to find one for your country/industry. If your country is not on this list, please fill out this form and one of our sales representatives will reach out.

Matterport is actively recruiting new channel partners to grow our global network of Value Added Resellers (VARs). Please email us at var@matterport.com and tell us about your business, marketplace, qualifications, and plans regarding Matterport. We will reach out shortly.

Matterport does not offer market exclusivity for customers, Matterport Service Partners, or Matterport Value Added Resellers.

Yes, Matterport warrants the camera against defects in material and workmanship for a period of one (1) year from original date of shipment. See our Terms of Sale for current warranty information. Please contact support with any in-warranty or out-of-warranty related support inquiries.

Yes, Matterport camera orders ship with country-specific plugs.

Matterport does not loan or rent cameras at this time.

It is possible for you to upload into a Matterport Cloud account owned by your client. They will need to subscribe to the appropriate Cloud Hosting Plan themselves, and then they will invite you to their account as a Collaborator so they can upload. Learn more.